Qantas introduced new airport check-in kiosks promising to be 'four times faster'

Qantas has unveiled upgraded airport kiosks at Sydney Airport, designed to make the check-in process four times faster. The new technology will be introduced over a week at Sydney's Terminal 3 from Thursday, before rolling out to other Qantas terminals across Australia. A total of 240 kiosks will be installed at major domestic airports by September, replacing all existing kiosks used to check in and print luggage tags. The new kiosks will primarily be used for printing bag tags, with the airline noting a shift towards digitals services and the number of passengers checking in online increasing by almost 40 per cent in the last two years. Stephanie Tully, Qantas group chief customer officer, said the existing kiosks were instrumental in reducing queues at airport counters when they were introduced over a decade ago. "These new kiosks will match the latest technology with customer preferences," she said. "Understandably, our customers want to move through the airport and get to the lounge or boarding gate as seamlessly as possible, and the new kiosks will help speed things up. Qantas' executive manager for product and service Philip Capps said the new technology has the ability to slash check-in times by up to 90% for some customers. "[Printing baggage tags] used to take around two to three minutes at the old traditional kiosks, whereas now it's come down to around 15 to 20 seconds," said Capps. "In that time, the kiosk will identify you, print your tag and you're ready to go."<br/>