Korean Air slammed for poor inflight service

Korean Air has been slammed by customers and even its flight attendants for providing poor inflight services, including insufficient meals and supplies during flights at a time when ticket prices more than doubled compared to pre-COVID times, according to passengers and critics Thursday. There have been numerous posts and comments online by passengers criticizing Korean Air's in-flight services. "The air ticket prices were much higher but they reduced services which are unrelated to COVID. I am worried that low-quality service will become the norm," a business class passenger on a Seoul-bound flight from Auckland, New Zealand wrote. "Instead of the warm towels provided before meals, cold disposable wipes were provided, fruit was not provided, and no side dishes were provided for ramen and only one type of cold morning bread." Another passenger, who flew aboard a Korean Air flight to Bangkok, Thailand recently, also criticized the flag carrier. "I asked for some blankets because it was cold and the flight attendant said she couldn't and kept saying sorry," he wrote. Another business passenger who flew from Paris, France said, "I asked for another glass of champagne and they said 'no' and 'no soda'. Airplane fares have gone up, but it seems as if Korean Air is not equipped with basic in-flight items that should be served to passengers in order to save money, causing inconveniences." Some airfares have tripled compared to 2019, before the COVID-19 outbreak. Korean Air's poor service quality is not only felt by passengers. Earlier, a Korean Air employee posted a comment on 'Blind', an anonymous community of office workers, criticizing Korean Air's lack of inflight supplies.<br/>