US completes refund probes into 10 airlines, plans enforcement actions

US Transportation Secretary Pete Buttigieg said Sunday the government has completed 10 investigations into airlines over passenger refund-related issues. “We’ll collaborate with airlines when they’re ready to take steps that are positive and proactive, whether that’s improvements in pay that are helping with hiring or flexibility in customer service,” Buttigieg said Sunday. “We’re also going to enforce passenger and consumer rights.” In September 2021, the US DoT said it had 18 pending investigations against airlines over complaints that they failed to provide timely refunds during the COVID-19 pandemic. A department official told Reuters on Sunday that 10 investigations have been “concluded and will be moving to enforcement actions in coming weeks.” US Transportation Secretary Pete Buttigieg said on Sunday the government has completed 10 investigations into airlines over passenger refund-related issues. “We’ll collaborate with airlines when they’re ready to take steps that are positive and proactive, whether that’s improvements in pay that are helping with hiring or flexibility in customer service,” Buttigieg said Sunday. “We’re also going to enforce passenger and consumer rights.” In September 2021, the US DOT said it had 18 pending investigations against airlines over complaints that they failed to provide timely refunds during the COVID-19 pandemic. A department official told Reuters on Sunday that 10 investigations have been “concluded and will be moving to enforcement actions in coming weeks.”<br/>