London’s Heathrow says it will limit passengers for the summer
Heathrow Airport said on Tuesday that it would limit the number of passengers until mid-September, citing staff shortages that have led to long lines, delays, lost luggage and last-minute flight cancellations. In an open letter to passengers, Heathrow’s chief executive, John Holland-Kaye, called on airlines to stop selling new tickets as critical functions in the airport have been significantly constrained. “We recognize that this will mean some summer journeys will either be moved to another day, another airport or be canceled, and we apologize to those whose travel plans are affected,” he said. In recent weeks, there have been periods when service had dropped to a level that was “not acceptable,” he said. Holland-Kaye said the airport could handle no more than 100,000 departing passengers each day, slightly fewer than the 104,000 he estimated it would be expected to serve on average. He asked airlines to limit the number of tickets they sold to bring numbers back under 100,000. When asked how Heathrow would enforce the capacity limit, a spokeswoman for the airport, Hannah Smith, said this would be overseen by an independent coordinator, Airport Coordination Limited. The airport coordinator said that compliance with Heathrow’s request was voluntary, because there was no mechanism in Britain that allowed it to remove allocated runway slots from airlines. The company said it would calculate the required reduction in passengers for each airline, and airlines could decide which flights to cancel or whether to comply with the request at all. Virgin Atlantic, one of Britain’s largest carriers, said in a statement that it stood ready to deliver its full schedule this summer. “However, we support proactive measures being taken by Heathrow to reduce disruption, as long as action proposed does not disproportionately impact home carriers at the airport,” the airline said. “Action should be based on thorough analysis showing the most effective measures to improve the situation and keep customers moving.”<br/>
https://portal.staralliance.com/cms/news/hot-topics/2022-07-13/general/london2019s-heathrow-says-it-will-limit-passengers-for-the-summer
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London’s Heathrow says it will limit passengers for the summer
Heathrow Airport said on Tuesday that it would limit the number of passengers until mid-September, citing staff shortages that have led to long lines, delays, lost luggage and last-minute flight cancellations. In an open letter to passengers, Heathrow’s chief executive, John Holland-Kaye, called on airlines to stop selling new tickets as critical functions in the airport have been significantly constrained. “We recognize that this will mean some summer journeys will either be moved to another day, another airport or be canceled, and we apologize to those whose travel plans are affected,” he said. In recent weeks, there have been periods when service had dropped to a level that was “not acceptable,” he said. Holland-Kaye said the airport could handle no more than 100,000 departing passengers each day, slightly fewer than the 104,000 he estimated it would be expected to serve on average. He asked airlines to limit the number of tickets they sold to bring numbers back under 100,000. When asked how Heathrow would enforce the capacity limit, a spokeswoman for the airport, Hannah Smith, said this would be overseen by an independent coordinator, Airport Coordination Limited. The airport coordinator said that compliance with Heathrow’s request was voluntary, because there was no mechanism in Britain that allowed it to remove allocated runway slots from airlines. The company said it would calculate the required reduction in passengers for each airline, and airlines could decide which flights to cancel or whether to comply with the request at all. Virgin Atlantic, one of Britain’s largest carriers, said in a statement that it stood ready to deliver its full schedule this summer. “However, we support proactive measures being taken by Heathrow to reduce disruption, as long as action proposed does not disproportionately impact home carriers at the airport,” the airline said. “Action should be based on thorough analysis showing the most effective measures to improve the situation and keep customers moving.”<br/>
