Qantas to slash flight schedules in July, August

Qantas Domestic and International chief executive Andrew David has again apologised to customers for flight disruptions and said the airline will slash flight schedules in July and August to avoid similar chaos in the months. David also defended the airline and blamed several external factors impacting the airline’s performance. “We are the national carrier, people have high expectations of us and we have high expectations of ourselves. And clearly, over the law few months, we have not been delivering what we did pre-COVID,” he said Wednesday. However, David claimed there were a number of areas where Qantas had improved its recent performance back to near pre-COVID-19 levels. After seeing dozens of customers flock to social media to report eight-hour plus wait times for phone customer service, David said Qantas had directed significant resources into their call centre systems, improving wait times to “single digit” times during last week. Meanwhile, he also diverted blame for recent extensive delays and cancellations faced by travellers at Sydney airport over the last week, stating that errors with a baggage belt and the airport’s guidance system used to direct landing aircraft were behind the disruption.<br/>