Your Southwest flight credits won't expire: Airline's new policy applies to all tickets

Southwest passengers now have extra flexibility when their plans go awry. The airline announced Thursday that the credits it provides when travelers need to cancel their tickets will no longer expire, no matter what kind of ticket they purchased. " 'Flight credits don’t expire' aligns with the boldness of a philosophy to give our customers definitive simplicity and ease in travel, just like 'bags fly free,' just like 'no change fees,' just like 'points don’t expire – they're a first-in-our-industry combination of differentiators that only Southwest offers," Southwest CEO Bob Jordan said. Customers don't have to do anything to take advantage of the new policy, Ryan Green, Southwest's chief marketing officer said. "The only thing that they need to know is they don’t need to take any action. They don’t need to do anything. We are taking care of this for them in the background," he said.<br/>