Sydney airport delays hit travellers with queues snaking out of terminals

Travellers at Sydney airport were again hit by long delays on Monday morning with check-in queues spilling out of the terminal. A spokesperson for the airport said staff shortages were to blame for the extended wait times as lines stretched out in excess of 150 metres to get through security screening at domestic terminals. “Our security contractor has had significant staff sick leave today, meaning some security screening lanes were not able to be opened,” the spokesperson said. “We have customer service staff on the ground bringing passengers forward according to flight priority. We are sorry about the disruption and working hard to get everyone on their way.” Certis, contracted by Sydney airport to provide security screening services, has been struggling to restore its workforce to pre-Covid levels and has been offering incentives to staff to turn up to work. Passengers turned to social media to vent their frustration, reporting wait times of more than an hour to make their flights on Monday morning. Similar screening delays were impacting Jetstar and Qantas flights, with a “queue shed” set up at the domestic terminal to manage crowd control. Sydney airport was named one of the world’s worst airports last month after being plagued by weeks of flight cancellations and delays.<br/>