Why one of Europe's top airports has become a 'crazy mess'

Hours-long lines for security that often snake outside under tents. Untold numbers of angry passengers who have queued in those lines -- yet still missed their flights. Worker strikes and delayed or lost baggage. Condemnation by major airlines, most notably KLM. At Amsterdam's Schiphol Airport, labor shortages continue to fuel unprecedented chaos that began in the spring, prompting many travelers and aviation insiders to wonder what has happened to an airport long considered one of the most efficient and highly regarded in Europe -- if not the world. The beleaguered airport -- the world's third busiest for international passenger numbers in 2021 -- has continued to cut flight capacity, infuriating airlines such as KLM, the national carrier of the Netherlands whose hub is at Schiphol. The latest round of cuts asked airlines to implement reductions up to 22% for the winter season -- a "hopeless situation, lacking any perspective," KLM said in a release. KLM added that the situation is "damaging our reputation among passengers who are keen and willing to travel after the extended Covid crisis." The airline estimates it has incurred more than 100 million euros (about $96 million) in damages as a result.<br/>Over the summer, several airlines, including Air Malta, TUI and Transavia, opted to shift flights from Schiphol to other airports, according to Simple Flying. Many have placed blame on mismanagement, and on September 15, Dick Benschop, president and CEO of Royal Schiphol Group, announced his resignation. Benschop will remain in place until a successor is found.<br/>