Air Canada to cover cost of passenger's broken wheelchair, nearly 2 months after damaging it

Air Canada will cover the cost of a new wheelchair after a disability advocate found hers damaged following a flight to an accessibility conference in September. Maayan Ziv says the airline confirmed the news to her via email Wednesday — more than two weeks since the wheelchair was assessed for damage, and almost two months since the whole ordeal started. "This is the bare minimum that they are doing," said Ziv, who lives in Toronto. CBC News first told Ziv's story last month not long after she found out her wheelchair was damaged. While getting the airline to replace the wheelchair is a start, Ziv says her fight doesn't end here. The AccessNow CEO says she'll spend the coming weeks or months finding the parts and customizing her new wheelchair, and make do with a replacement that leaves her fatigued and in pain. After going public with her story, Canada's federal minister of disability inclusion promised to meet with the airline and the federal transportation watchdog, the Canadian Transportation Agency, to help reform air travel for people with disabilities, calling Ziv's situation a "long-standing problem" of airlines mistreating mobility devices.<br/>
CBC
https://www.cbc.ca/news/canada/toronto/air-canada-update-broken-wheelchair-1.6631571
10/27/22