Frontier Airlines cuts the cord on customer service by phone

You can't call Frontier Airlines to book a flight or fix travel issues anymore. The Denver-based carrier has gotten rid of its customer service phone line. "Our Customer Care function recently transitioned to fully digital communications, which enables us to ensure our customers get the information they need as expeditiously and efficiently as possible," Frontier said, adding it was a gradual transition that was completed last weekend.A chatbot on Frontier's website can answer common questions. Customers can also can email the airline or file formal complaints through its website. "If live agent support is needed, we have live chat available 24 hours a day / 7 days a week," Frontier added, noting that most of its customers prefer digital communication. "Customers may also chat with us via common social media channels and WhatsApp."<br/>