Delta is making it harder to get into its airport lounges after they were flooded by travelers
Delta Air Lines is making the most exclusive corners of the airport harder to get into. Next year, the airline will increase the prices and requirements to gain access to its Sky Club airport lounges, spaces designed to offer flyers an escape from the traveling masses with complimentary food and drinks, workspaces, comfortable seats, and couches. Sometimes, even showers are available. Delta’s move comes after complaints from travelers about long lines and crowds at some of the Sky Clubs, as entrants to the spaces have increased through credit card deals, customers’ travel habits and lounge memberships. Starting early next year, membership packages for Delta’s lounges will only be available to members of the airline’s SkyMiles frequent flyer program who have status, one of the so-called Medallion tiers. Currently, anyone can purchase a membership. “We want to invest in our customers who invest in us,” Dwight James, Delta’s senior vice president of customer engagement and loyalty, told CNBC. James said feedback from passengers has shown they want to avoid stressful crowds and lines at the airline’s lounges. “It’s not representative of the experience they’re accustomed to,” he said of the recent crowding. James added that some of the most crowded lounges have been at hub markets such as New York and Atlanta, and that Florida has also been busy. “We have to evolve,” James said. Among other changes: Delta is raising membership fees. Starting Jan. 1, the price of an individual membership to Delta’s Sky Clubs will increase from $545 or 54,500 miles to $695 or 69,500 miles. Executive membership, which includes guests, will rise from $845 or 84,500 miles to $1,495 or 149,500 miles.<br/>
https://portal.staralliance.com/cms/news/hot-topics/2022-12-01/sky/delta-is-making-it-harder-to-get-into-its-airport-lounges-after-they-were-flooded-by-travelers
https://portal.staralliance.com/cms/logo.png
Delta is making it harder to get into its airport lounges after they were flooded by travelers
Delta Air Lines is making the most exclusive corners of the airport harder to get into. Next year, the airline will increase the prices and requirements to gain access to its Sky Club airport lounges, spaces designed to offer flyers an escape from the traveling masses with complimentary food and drinks, workspaces, comfortable seats, and couches. Sometimes, even showers are available. Delta’s move comes after complaints from travelers about long lines and crowds at some of the Sky Clubs, as entrants to the spaces have increased through credit card deals, customers’ travel habits and lounge memberships. Starting early next year, membership packages for Delta’s lounges will only be available to members of the airline’s SkyMiles frequent flyer program who have status, one of the so-called Medallion tiers. Currently, anyone can purchase a membership. “We want to invest in our customers who invest in us,” Dwight James, Delta’s senior vice president of customer engagement and loyalty, told CNBC. James said feedback from passengers has shown they want to avoid stressful crowds and lines at the airline’s lounges. “It’s not representative of the experience they’re accustomed to,” he said of the recent crowding. James added that some of the most crowded lounges have been at hub markets such as New York and Atlanta, and that Florida has also been busy. “We have to evolve,” James said. Among other changes: Delta is raising membership fees. Starting Jan. 1, the price of an individual membership to Delta’s Sky Clubs will increase from $545 or 54,500 miles to $695 or 69,500 miles. Executive membership, which includes guests, will rise from $845 or 84,500 miles to $1,495 or 149,500 miles.<br/>