Inside Changi Airport’s innovative iChangi Baggage Tracker

In late 2021, Changi International Airport embarked on a baggage transformation project to improve passengers’ overall travel experience, especially around baggage handling. Having worked with its airport partners to use technology and improve the tracking and handling of baggage, the result is a personalised baggage tracking function on the iChangi app. This function is currently in a beta trial, and is the first of its kind to be launched by a Southeastern Asian airport. The app allows the passenger travelling to or from Changi to keep track of the status and location of their bag, as well receive updates on the arrival of their baggage at Changi and whether is has been delayed due to inclement weather or other disruptions. To begin with, this function will be available only to passengers on participating airlines who are departing from or transferring at Changi, as well as those arriving on participating airlines at Changi’s Terminals 2 and 3. The rest of the terminals will come onboard by early next year.<br/>