Air India Express, AirAsia prepare for merger

Air India Express and AirAsia India are considering ways to unify their operations to offer improved customer services ahead of their planned merger, PTI has reported citing an unnamed official. Indian conglomerate Tata Group owns both the carriers, which are expected to be merged by the end of next year. Following the completion of the merger, the consolidated entity will be known as Air India Express. Last month, Air India revealed that an operational review process was being carried out to integrate AirAsia India with Air India Express. Data from India’s corporate affairs ministry shows that AirAsia India’s name has been changed to AIX Connect. According to the official, the name of the budget carrier has been changed in the wake of its integration process. As part of the process, both the carriers are trying to create common platforms, including using a single website, social media accounts and call centre, to help their customers.<br/>