US regulators forwarding Southwest complaints as part of probe

The US Transportation Department said on Tuesday it is forwarding thousands of consumer complaints stemming from Southwest massive December flight cancellations as part of its ongoing investigation. The Transportation Department said it is directing Southwest to provide substantive responses to all consumer complaints within 60 days, as required by federal regulations. The agency has repeatedly vowed to hold Southwest accountable if it fails to adhere to the promises made to reimburse passengers affected by the more than 16,000 flights canceled due to a severe winter storm and the company's dated technology. Southwest said on Tuesday it is "making every effort" to refund and reimburse customers, and is now processing flight refund requests within an average of about three days. "We appreciate our customers' patience as we continue this all-hands effort to assist those affected by the recent travel disruption," the company said. Southwest on Tuesday also launched a seasonal sale for fares as low as $49 for some one-way routes. Southwest offered a similar sale last January, with fares as low as $39 one-way. Some analysts were expecting the fare sale as part of the airline's efforts to mollify customers and deflect attention away from the recent meltdown. Southwest is under pressure from some investors to win over customers after it warned it would take a quarterly profit hit of as much as $825m.<br/>