Air France deploys WhatsApp for customer service

Air France has embarked on WhatsApp to offer a free communication channel to interact with customers. The service is available seven days a week in 22 countries and in four languages (French, English, Italian, Brazilian/Portuguese). Already present on several messaging and social media platforms, notably Facebook Messenger, Air France is continuing to strengthen its commercial relations by offering more proactive customer service. This offer supports customers before, during and after their flight with: instant answers to common questions via the chatbot Louis and, for more specific answers, contact with an Air France representative; and if customers opt in, notifications will be sent to them at each key moment of the journey: from boarding pass issuing to flight information (change in schedule or boarding gate; last call before the plane door closes, etc.) or the baggage delivery belt on arrival. In addition, personalized promotions will allow customers to upgrade their travel experience, with the option of selecting more spacious seats or purchasing access to the Air France lounge at the airport.<br/>