These are the world’s best airports for customer experience

There’s way more to an airport than the mechanics of getting from point A to point B, and the best airports put a lot into making passengers’ journeys as seamless and pleasant as possible. The Airport Service Quality Awards, announced on Monday, recognize the world’s best airports for customer experience. Among the most decorated among mega-airports handling more than 40m passengers annually is Rome’s Fiumicino, which in addition to earning an award for overall quality also received recognition for being clean and enjoyable with dedicated staff. Singapore’s Changi Airport also received additional honors for its dedicated staff and passengers’ ease in navigating the hub. The airport in Istanbul received honors for being clean and enjoyable in addition to its award for overall quality. The trade group Airports Council International and travel technology company Amadeus determine award winners based on passenger surveys gathered at the airport on the day of travel. In 2022, some 465,000 surveys were collected. The surveys look at 30 factors including check-in, ease of navigation, shopping and dining offerings. “The ASQ program not only measures and benchmarks, but also provides airports of all sizes with an opportunity for continual learning and improvement to reach new heights in customer experience excellence,” said Luis Felipe de Oliveira, director general of ACI World.<br/>