4 incidents of assault, threats to Air India crew in 6 weeks; CEO seeks global support to curb menace

Expressing his concern at the rising incidents of unruly behaviour by passengers on flights, Air India CEO Campbell Wilson has urged concerted industry effort to contain the problem. “It is unfortunate that the [passenger] behaviour is not always what one would expect in a public environment. As an industry, we need to step forward and say there’s what is acceptable and what’s not acceptable,” Wilson told Business Today. The CE of the country’s national flag carrier made this observation while responding to a question on the incident on a New York-Delhi flight where a business class passenger had allegedly urinated on a co-passenger on November 26 last year. The matter is currently sub judice. Expressing deep regret at the incident, Wilson admitted they had failed to handle the situation adequately around that time. “As a consequence of that incident, we’ve looked at internal processes. We’ve looked at the technology that we will be using in reporting such incidents internally as well as to the regulator. We’ve looked at some policies because clearly, we need to do better,” he said.<br/>