1,700 contact ACCC about Qantas in last financial year

More than 1,700 people contacted the ACCC about Qantas during the previous financial year. The number was up 68 per cent compared to the year prior and well ahead of Jetstar at 544 and Virgin at 359. In 2022, Qantas faced a string of problems, including huge delays at Easter, hours-long call wait times, and even a revelation that the cabin crew of a Qantas A330 were made to sleep across seats in economy. However, Australian Aviation reported in November how Qantas shifted from being the worst airline in the country for cancellations to being the best, a position it still maintains. The turnaround led to Qantas chief executive Alan Joyce declaring his airline is “back to its best” earlier this year. Nonetheless, the revelation by the ACCC in its latest quarterly report for the first time reveals the sheer scale of passenger anger. “The number of contacts involving Qantas was over a third higher than the second most reported company,” the report read. “Key causes of the increased reports included issues around remedies for flights cancelled due to COVID-19 travel restrictions and the high levels of cancelled or delayed flights in mid-2022 that occurred during the post-pandemic surge in demand.”<br/>