Man sent bailiffs to Luton Airport for Wizz Air refund

A passenger sent bailiffs to Luton Airport to confront Wizz Air over money owed to him after his family's flights were cancelled at the last minute. Russell Quirk said he was left with little choice but to find another route to Portugal which cost him GBP4,500. After months of waiting for Wizz Air reimbursement, he went to court and ended up sending in the bailiffs. Wizz Air paid up, apologised and said it "fell short of our own aspirations and our customers' expectations". The company is one of a number of budget airlines facing county court claims against them, as consumer magazine Which? first reported. The way customers have been treated by Wizz Air has been "shocking, shambolic and shoddy", Quirk, a property expert from Brentwood, in Essex, told the BBC. He had booked flights from Luton Airport to Faro in January last year for a family holiday with his wife and three daughters in the May half-term. He awoke early on the morning of their flight to find a message from Wizz Air saying it was cancelled. "There was no explanation, no alternative offered and no apology," he said. "I had to wake my three daughters and tell them we weren't going on holiday - they were very upset." With hotels, transfers and an airport lounge already paid for, he said the only viable option was to find another carrier, which the family took the following day. Those flights, together with money lost on a night in hotel rooms and other expenses, cost him £4,500, he said. Story has details.<br/>