Ryanair latest to drop Twitter customer support as API changes hit Airlines

On May 8th, Ryanair announced via Twitter that it would no longer allow customers to contact the airline's customer service department on the social media platform. By disabling Twitter direct messaging, the airline has limited the number of methods passengers may use to contact customer service. The airline claims that it did so due to recent changes in the network's policies. Ryanair is not the first airline to do this, nor is it likely to be the last. The tweet from Ryanair stated that direct messaging to customer service on Twitter is now unavailable without indicating for how long it will be out of use. It is unlikely that the airline will reopen this communication method without Twitter making considerable changes to recently implemented policies. The airline has yet to release details concerning the effects recent changes in Twitter's policies have had on its services. However, Ryanair has likely disabled the messaging services due to changes in the social media platform's API (application programming interfaces) conditions. The API changes adjusted the platform's account tiers, assigning companies such as airlines top-tier accounts, otherwise known as Enterprise accounts. Other airlines have reported that the new terms and conditions have prevented them from utilizing external protected messaging systems. Without these protections, airlines cannot safely discuss personal information with customers. Simple Flying has reached out to Ryanair concerning its choice to remove access to customer service personnel via Twitter direct message. This article will be updated once a response has been received.<br/>