Air India CEO has a "firm line" on unruly passengers

Air India CEO Campbell Wilson is not happy about the recent uptick in the number of unruly passengers in the South Asian country. Wilson highlighted the problem of unruly passengers as an international one, but his comments come at a time when such cases have significantly risen in Indian aviation. In particular, Air India has experienced the bulk of such incidents lately compared to other Indian carriers, the most recent of which came only a few days ago on a domestic flight. The airline official said AI was taking such incidents extremely seriously and intended on holding all such passengers accountable. However, despite the consequences, Wilson admitted such episodes continue to happen. In an interview with the PTI, Wilson said, "As an airline, we needed to and have taken a firm line on unruly behaviour onboard aircraft... there is a level of behaviour that we expect from people when they fly. Also, imparting that same message to the crew when supporting them. When they happen, we take action and hopefully in the process, we remind people of what the standard is and we remind people of consequences when the standard is not met." As travel recovery increases in post-pandemic aviation, incidents of hostile travelers have also seen a dramatic increase in India. So far in 2023, there have been almost a dozen such cases.<br/>