Couple 'horrified' at GBP110 Ryanair check-in fee

An elderly couple have said they were "horrified" after being charged GBP110 by Ryanair to print their tickets at the airport. Ruth and Peter Jaffe said they had to pay airport check-in fees after mistakenly downloading their return tickets instead of their outgoing ones. It sparked a flurry of social media complaints about the airline's fees. Ryanair said the fees were in line with its policy, as the couple had failed to check-in online for the correct flight. But consumer rights expert Martyn James said the couple's experience had "touched a nerve" as many other people have also been hit by unexpected charges. The Jaffes, from Ealing, were flying from Stansted Airport to Bergerac, France, on Friday. Mrs Jaffe, 79, said she found Ryanair's website "very confusing" but despite this, she thought she had successfully managed to print their tickets the day before the flight. It was only when she got to the airport that she realised she had accidentally printed the wrong tickets. "I was then told that I had to go to the Ryanair desk to get a boarding card, and there they charged me GBP55 per person," she said. "[I was] horrified." She added it wasn't easy for her husband to walk from one bit of the airport to the other. "I was quite flustered and upset." Mr Jaffe, who's 80, said that they had no choice but to pay, as they had people expecting them in France. On Sunday, their daughter posted on X, the social network formerly known as Twitter, saying her mother had made "an honest mistake".<br/>