Lufthansa has been ordered to pay a Kiwi customer more than $7000 after the Disputes Tribunal found the German airline failed to provide its services with “reasonable care and skill”. Loic Joachim, who lives in Dunedin, said he had specifically chosen to book flights to Europe with Lufthansa on the basis it was a reputable airline, hoping to avoid many of the issues that had plagued travellers since Covid, such as cancelled flights and lost luggage. “But this ended up being the worst travel experience we have ever had,” he told Stuff Travel. Joachim went to the Disputes Tribunal after spending months trying to complain to the airline about his experience, but failing to get through to anyone. Even the Disputes Tribunal couldn’t get hold of the airline, first serving notice at its address for service in New Zealand, then emailing its customer relations email address twice, only to receive generic responses. The hearing went ahead without a Lufthansa representative, and the airline was given until August 18 to pay up. Lufthansa said it only found out about the hearing after being contacted by Stuff Travel this week, and has agreed to pay the compensation. Story has details.<br/>