Lufthansa's CEO just worked a few shifts as a flight attendant — and shared just how challenging it was

“Sometimes, you need to change perspectives in order to gain new insights!” he wrote in a social media post. Lufthansa Airlines CEO Jens Ritter got hands-on recently, working as part of the flight crew on a couple international flights. Ritter, who started in the top post last year, worked as an “additional crew member” on flights to Riyadh and Bahrain. Ritter posted about the experience on LinkedIn, including photos of him manning the drinks cart, handing out a cup to a passenger, and posing with the entire flight crew. “Sometimes, you need to change perspectives in order to gain new insights!” Ritter wrote in the post. “I have been working for the Lufthansa Group for many years. But I have never had the opportunity to work as part of the cabin crew. And honestly, that was so interesting and also challenging! I was amazed by how much there is to organize, especially, if something doesn’t go as planned… I was astonished how much I learned in these few hours. Deciding things in the office will be different after really feeling the decisions on board.” He also noted that he incorrectly thought his pilot experience would help him. "I used to fly as a pilot and so I thought I knew about the challenges a flight during the night entails," he wrote. "But to be present and attentive and charming – when the biological clock just tells you to sleep – was something entirely different."<br/>