Airlines could face crackdown on hidden fees
Airlines could face a crackdown on hidden fees, as part of a new government plan to improve transparency for people shopping online. A public consultation will look at ways to clamp down on firms that add necessary charges at checkout, bumping up the final price. Airlines UK said the industry already delivers excellent value to consumers. It comes as new government research suggests the practice is "widespread" across a range of industries. In total, this costs consumers £1.6bn a year, the research said. The consultation, which is being launched by the Department for Business and Trade on Monday, will last for six weeks. Airlines now offer a plethora of extras at the booking stage, from speedy boarding and checking cabin bags to seat selection, which often come at a price. The government said so-called "drip pricing" - where the price paid at checkout is higher than originally advertised due to extra, but necessary, fees - occurs in products ranging from ticket fares to food deliveries. Almost three-quarters of transport providers, including air and rail, include hidden fees in their products, the research showed. The practice also occurs in 54% of providers in the entertainment industry and 56% of hospitality firms. Fake reviews and confusing labels are also being targeted in separate new consultations launched on Monday. Business Minister Kevin Hollinrake said the new proposals would ensure people have "the clearest and most accurate information upfront" before making a purchase. "From the shelves of supermarkets to digital trolleys, modern-day shopping provides a great wealth of choice. But fake reviews and hidden fees can make those choices increasingly confusing and leaves customers unsure about what product is right for them.<br/>
https://portal.staralliance.com/cms/news/hot-topics/2023-09-05/general/airlines-could-face-crackdown-on-hidden-fees
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Airlines could face crackdown on hidden fees
Airlines could face a crackdown on hidden fees, as part of a new government plan to improve transparency for people shopping online. A public consultation will look at ways to clamp down on firms that add necessary charges at checkout, bumping up the final price. Airlines UK said the industry already delivers excellent value to consumers. It comes as new government research suggests the practice is "widespread" across a range of industries. In total, this costs consumers £1.6bn a year, the research said. The consultation, which is being launched by the Department for Business and Trade on Monday, will last for six weeks. Airlines now offer a plethora of extras at the booking stage, from speedy boarding and checking cabin bags to seat selection, which often come at a price. The government said so-called "drip pricing" - where the price paid at checkout is higher than originally advertised due to extra, but necessary, fees - occurs in products ranging from ticket fares to food deliveries. Almost three-quarters of transport providers, including air and rail, include hidden fees in their products, the research showed. The practice also occurs in 54% of providers in the entertainment industry and 56% of hospitality firms. Fake reviews and confusing labels are also being targeted in separate new consultations launched on Monday. Business Minister Kevin Hollinrake said the new proposals would ensure people have "the clearest and most accurate information upfront" before making a purchase. "From the shelves of supermarkets to digital trolleys, modern-day shopping provides a great wealth of choice. But fake reviews and hidden fees can make those choices increasingly confusing and leaves customers unsure about what product is right for them.<br/>