Incheon airport honored again for customer experience management

Incheon International Airport earned the Airports Council International's (ACI) highest level of customer experience accreditation for the second year in a row, its operator announced, Wednesday. Launched in 2019, the ACI's customer experience accreditation program is the industry's first and only customer experience certificate that assesses customer experience management and service innovations of the world's airports, aiming to improve overall airport experience. The announcement was made during the fifth ACI Customer Experience Global Summit in Incheon. Last year, the airport became the first in the world to acquire level 5 in the five-tier system for its customer service and systematic operations handling increased demand for air travel. "We are very pleased that we have partners like Incheon airport that … bring very good values for the community that they serve and … and is leading, especially in customer experience service," ACI Director-General Luis Felipe de Oliveira said during a press conference.<br/>