WestJet warns of delays impacting 'multiple airlines,' caused by outage concurrent with CBSA issue

One of Canada's major airlines warned customers to expect delays due to two system outages reported on the same day. In a series of messages posted to social media Wednesday, WestJet said it was "experiencing delays network-wide" due to an issue with its booking partner, Sabre. Writing on the platform "X," formerly known as Twitter, WestJet said these delays impacted more than just its own customers, as "multiple airlines" were affected. In an email to CTV News Calgary, a spokesperson said that the outage affected several airlines that use the same service. "In addition, concurrent with this outage, we were made aware that (Canada Border Service Agency) was experiencing a system outage which compounded the delays experienced by our guests," Julia Kaiser said in an email. The Alberta-based airline did not provide details on the scope of the impact, beyond noting delays, so it was not clear how many flight delays were due to the outages. In Toronto, it appeared that at least 21 flights were delayed Wednesday, but it is unknown how many of those delays were related to the Sabre issue.<br/>