Air India starts Project Abhinandan at 16 airports including Pune

Air India has rolled out ‘Project Abhinandan’ aimed at providing personalised and hassle-free on-ground experience to Air India guests at 16 airports including Pune. As part of the project, Air India has deployed specially trained Service Assurance Officers at these airports, who will offer on-ground assistance across airport touchpoints to Air India guests who may require it – at check-in area or lounges, near the boarding gates, during transit, or at the arrival hall. The airports include Ahmedabad, Bengaluru, Calicut, Chennai, Delhi, Goa, Guwahati, Hyderabad, Kochi, Kolkata, Lucknow, Mumbai, Nagpur, Pune, Varanasi and Vishakhapatnam. Air India’s Service Assurance Officers are trained to sense passenger concerns at airports and will be placed at strategic touchpoints to proactively engage with guests, provide support, or troubleshoot any issues. They are also trained to address unforeseen issues such as missed flights, delayed baggage delivery and misconnections at airports, among others.<br/>