Delta Air Lines is changing how customers can earn elite frequent flyer status and is making it harder for many American Express cardholders to get into the carrier’s airport lounges, the latest reality check for air travel’s era of mass luxury. Starting Jan. 1, customers will earn Delta Medallion status solely based on their spending, instead of a combination of dollars spent with the carrier and flights. The new model is similar to one that American Airlines adopted earlier this year. Major airlines have continually raised the requirements to earn status as customer spending at the airline and on co-branded credit cards has surged in recent years, swelling the ranks of these high-paying customers. Elite status can come with a variety of perks, from early boarding to upgrades to first class and lounge access. “We want customers to be able to receive status with activity beyond just air travel,” Dwight James, Delta’s senior vice president of customer engagement and loyalty, told CNBC. Next year, Delta customers will earn 1 Medallion Qualifying Dollar for every $1 they spend on Delta flights, car rentals, hotels and vacation packages booked through the airline. The ratio isn’t 1:1 for dollars spent through co-branded American Express cards. Delta SkyMiles Reserve and Reserve Business American Express card members earn 1 Medallion Qualifying Dollar for every $10 spent on the card, while Delta SkyMiles Platinum and Platinum Business American Express Card Members earn 1 Medallion Qualifying Dollar for every $20 spent.<br/>
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When Dutch airline KLM launched adverts urging customers to "fly responsibly" and think about the environmental impact before booking a flight, it said it was showing its commitment to a sustainable future. But the 2019 campaign sparked criticism and last year environmental activists filed a suit accusing the company of "greenwashing", or making misleading environmental claims. The case filed by Fossil Free Netherlands highlights the dilemma facing airlines as they try to boost growth for shareholders but also convince the public they are taking steps to cut carbon emissions. Critics say those messages can't be reconciled, and a growing number of lawsuits, consumer complaints, and rulings from advertising regulators are seeking to restrict what sustainability claims airlines should be allowed to make. "The only way to fly responsibly right now is not to fly," said Hiske Arts, who is leading the campaign by Fossil Free Netherlands. KLM, which is fighting the suit - one of the most prominent among the legal challenges facing airlines, says it intends to be an industry leader in cutting emissions and communicating about sustainability. "We are pulling out all the stops," a spokesperson said. KLM is due to file its first official response at the Amsterdam district court by Sept. 27. That will be followed by a court hearing on Dec. 6. In June, European consumer rights body BEUC lodged a complaint at the European Commission against 17 airlines, alleging they use terms such as "sustainable", "responsible" and "green" deceptively. "The reason we picked airlines is probably because it's one of the most emblematic sectors in terms of greenwashing," said campaign leader Dimitri Vergne. He said technologies for low-emission flights either don't exist or are years away from commercialisation.<br/>