Air New Zealand launches baggage tracking service ahead of peak summer travel period

Air New Zealand customers are now able to track their luggage using the airline’s app, as airlines and airports prepare to avoid another ‘bagmageddon’ over the busy summer travel season. The new feature, which has been trialled by 8000 customers, will enable both domestic and international travellers to track their bag’s journey from the bag drop to its (hopeful) arrival at its destination. Mishandled baggage was a major issue last summer, with hundreds of lost and unclaimed bags piling up at Auckland Airport. Air New Zealand chief customer and sales officer Leanne Geraghty said the feature was inspired by customer feedback.“We’re always listening to our customers to understand how we can make their journey with us as smooth as possible,” she said. “We heard from them that being able to track their bags’ location would make their experience even more stress-free, so we quickly began making that customer request a reality.” Geraghty said the feature had received overwhelmingly positive feedback from the customers who took part in the pilot, which launched in April. Twenty-five percent of domestic customers participated, and 5% of international customers.<br/>