Passengers declare Air New Zealand the best overall airline in the region

Air New Zealand has claimed another gong for the year, being named the best overall airline in the South Pacific. The airline took the region’s top honour in the APEX (Airline Passenger Experience Association) Best in Airline Awards for 2024, which were announced at a ceremony in Singapore on Thursday evening. Air New Zealand won the same award last year. The awards are based on passenger feedback, with more than 1m flights across 600 airlines rated using a five-star scale. “We’re proud to represent our region showcasing the best of Aotearoa food and beverage onboard and welcoming all of our customers as friends with our unmatched Kiwi service,” said Air New Zealand general manager short haul Jeremy O’Brien. “I’d like to acknowledge all of our staff for the manaaki they demonstrate to our customers. This award is recognition of them.” While Air New Zealand was deemed to provide the best overall passenger experience in the region, other airlines took out the individual categories for best cabin service, entertainment, food and beverage, seat comfort and wi-fi.<br/>