Malaysia Airlines fully resumes in-flight service offerings

Malaysia Airlines has announced the full resumption of its in-flight service offerings across all sectors following the catering transition that took effect on Sept 1, 2023. This comprehensive reinstatement includes complete beverage offerings, full hot meals and reinstatement of special meals. Malaysia Aviation Group managing director Datuk Captain Izham Ismail said the airline is also introducing enhanced meal offerings and refreshed menus across sectors as it seeks to elevate the onboard dining experience. "As a global airline, Malaysia Airlines sets high standards for our product offerings and services onboard, being the embassy on wings for the country and the champion for Malaysian Hospitality,” he said in his welcoming remarks at the reinstatement of Malaysia Airlines’ full in-flight service offerings announcement here today. He said the airline fully understood that customer experience transcended isolated incidents or single interactions, rather, it is a dynamic and ever-evolving journey that required continuous improvements. "We are actively pursuing growth opportunities and forging strategic partnerships to ensure that meals offered to our guests are beyond optimal standard and uncompromised in quality,” he said. The full resumption comes following the delivery of the remaining 10 hi-lifts, which commenced operations at the end of October 2023, enabling the airline to progressively commence its full in-flight service offerings since Nov 1, 2023 with a commitment to fulfil its Nov 15, 2023 restoration targets.<br/>