Qatar Airways looks to maintain sustainable growth in 2024; national airline flies past another strong year

After registering solid growth in 2023, Qatar Airways is looking to expand further next year with new destinations and resumption flights, which will take the national carrier’s route network in excess of 170 destinations around the world. In 2024, Qatar Airways will add Venice, Italy in June, followed by Hamburg, Germany in July. These come on the back of recent expansion to the Qatar Airways winter schedule, which includes increased flight frequencies to key leisure destinations, including Amsterdam, Bangkok, Barcelona, Belgrade and Miami. Recently, Qatar Airways introduced an in-house application that enables its cabin crew to deliver personalised experiences to passengers. In the initial phase, the application offers real-time insights on flight information, and customer and service information. This allows cabin crew to view passengers’ profiles, including privilege club members and oneworld members, as well as all special service requests and preferences for a more personalised and integrated journey with the award-winning airline. The application also empowers them by providing access to up-to-date digital training materials. In the coming months, Qatar Airways will have reached the first milestone in this phase of digital transformation by providing cabin crew with more than 15,000 mobile devices. The airline will complete the roll-out of the new project in multiple stages, with plans to expand its scope to Hamad International Airport and overseas airports and lounges, integrating passengers’ unique itinerary and requirements across all touch-points.<br/>