American Airlines CEO Is the Latest to Call Out Boeing Over Quality Lapses

The chorus of Boeing critics grew louder as more top airline executives called out the planemaker over a series of quality lapses that have grounded aircraft and upended the operations of numerous carriers. “We’re going to hold them accountable,” Robert Isom, CEO of American Airlines Group Inc., said on a conference call Thursday to discuss quarterly results. “Boeing needs to get their act together. The issues they’ve been dealing with, and going back some years now, is unacceptable.” Isom and Southwest Airlines CEO Bob Jordan joined counterparts at Alaska Air and United Airlines who have expressed frustration privately and publicly in recent days over the crisis engulfing the aircraft builder. A Boeing 737 Max 9 plane suffered a serious safety accident during an Alaska Airlines flight earlier this month, prompting authorities to ground the model and step up scrutiny of the company’s manufacturing.<br/>