Family lose GBP165 Ryanair check-in dispute
A passenger who lost his dispute with Ryanair after being charged £165 to check in at the airport has said he does not regret taking on the airline. "I was so mad at the time, I had to try something. It ruined a couple of days of my holiday," dad-of-two Damien Lloyd told the BBC. Ryanair said Lloyd had "unchecked" his family and charged him to check in again, which he disputed. But an independent ombudsman ruled in favour of the airline. AviationADR, an independent airline dispute resolution scheme, at the end of last year said that Ryanair had "adhered to their own Terms and Conditions". "The airline has provided evidence that despite the passenger checking in online on 21st June, they also checked out on 22nd July. This is the reasons why the printed boarding passes were invalid and a new check in was required," it continued. Lloyd said he did not regret going through the dispute resolution service, despite Ryanair being "really rude". He said the airline "didn't want to know and that made me more angry". AviationADR said the determination was not binding and that Lloyd has the option to continue the complaint through the courts. "That's me forking out money for a case then, I'll just leave it," Lloyd added. Health and safety manager Lloyd had booked a 10-day family holiday to Gran Canaria in July. The 50-year-old from Neath says he has never had a problem with Ryanair before and was "in total shock" when his, his wife's and his daughter's boarding passes did not scan. A Ryanair employee at the check-in desk was equally confused, but as it was an early morning flight, they could not phone Ryanair's customer service to investigate the problem as it was not yet open. The family was given a choice - either wait for customer service to open and miss their flights, or pay for new passes - which they did. Lloyd said he was told he could "claim the money back," but when he requested a refund, Ryanair rejected the claim, before being told he had unchecked the day before his flight. Story has more.<br/>
https://portal.staralliance.com/cms/news/hot-topics/2024-02-29/unaligned/family-lose-gbp165-ryanair-check-in-dispute
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Family lose GBP165 Ryanair check-in dispute
A passenger who lost his dispute with Ryanair after being charged £165 to check in at the airport has said he does not regret taking on the airline. "I was so mad at the time, I had to try something. It ruined a couple of days of my holiday," dad-of-two Damien Lloyd told the BBC. Ryanair said Lloyd had "unchecked" his family and charged him to check in again, which he disputed. But an independent ombudsman ruled in favour of the airline. AviationADR, an independent airline dispute resolution scheme, at the end of last year said that Ryanair had "adhered to their own Terms and Conditions". "The airline has provided evidence that despite the passenger checking in online on 21st June, they also checked out on 22nd July. This is the reasons why the printed boarding passes were invalid and a new check in was required," it continued. Lloyd said he did not regret going through the dispute resolution service, despite Ryanair being "really rude". He said the airline "didn't want to know and that made me more angry". AviationADR said the determination was not binding and that Lloyd has the option to continue the complaint through the courts. "That's me forking out money for a case then, I'll just leave it," Lloyd added. Health and safety manager Lloyd had booked a 10-day family holiday to Gran Canaria in July. The 50-year-old from Neath says he has never had a problem with Ryanair before and was "in total shock" when his, his wife's and his daughter's boarding passes did not scan. A Ryanair employee at the check-in desk was equally confused, but as it was an early morning flight, they could not phone Ryanair's customer service to investigate the problem as it was not yet open. The family was given a choice - either wait for customer service to open and miss their flights, or pay for new passes - which they did. Lloyd said he was told he could "claim the money back," but when he requested a refund, Ryanair rejected the claim, before being told he had unchecked the day before his flight. Story has more.<br/>
