New York City airports are no longer the worst in the US
Dilapidated walls, crowded gate areas, slow moving security lanes, dingy concourses, cramped hallways and terrible traffic getting in and out—not to mention rats crawling up chairs onto unsuspecting, sleeping passengers. It wasn’t long ago that the list of grisly complaints about New York City’s three airports went on and on. As recently as 2016, John F. Kennedy International Airport, Newark Liberty International Airport and LaGuardia Airport listed among the 10 worst airports in America, with LaGuardia taking the crown. Fast-forward: LaGuardia’s new Terminal B and Newark’s new Terminal A stand as gleaming beacons of modern airport design and efficiency. Not only did each receive a maximum five-stars from aviation ratings firm Skytrax in March 2024—a designation based on a thorough audit of facilities and customer service—they were the only North American airports to appear on that coveted list. Also in March, LaGuardia earned the 2023 title for “Best airport in North America” within its weight class (that is, airports serving 25 to 40m passengers annually). That honor, part of the Airports Council International’s annual Airport Service Quality Awards, was based on passenger feedback collected in departure and arrival surveys. “The recognition that both LaGuardia and Newark have received is simply astonishing,” says Rick Cotton, executive director of the Port Authority of New York and New Jersey. “No one could have predicted that situation.” A full year after an $8b, six-year transformation overhauled LaGuardia’s drab spaces, people love flying through the very hub that President Joe Biden once described as “embarrassing” and “stupid” while tactlessly comparing it to a “third-world country.” The same is true of Newark, which in November 2022 wrapped a $2.7b, million-square-foot renovation of Terminal A that had broken ground in 2017. <br/>
https://portal.staralliance.com/cms/news/hot-topics/2024-04-12/general/new-york-city-airports-are-no-longer-the-worst-in-the-us
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New York City airports are no longer the worst in the US
Dilapidated walls, crowded gate areas, slow moving security lanes, dingy concourses, cramped hallways and terrible traffic getting in and out—not to mention rats crawling up chairs onto unsuspecting, sleeping passengers. It wasn’t long ago that the list of grisly complaints about New York City’s three airports went on and on. As recently as 2016, John F. Kennedy International Airport, Newark Liberty International Airport and LaGuardia Airport listed among the 10 worst airports in America, with LaGuardia taking the crown. Fast-forward: LaGuardia’s new Terminal B and Newark’s new Terminal A stand as gleaming beacons of modern airport design and efficiency. Not only did each receive a maximum five-stars from aviation ratings firm Skytrax in March 2024—a designation based on a thorough audit of facilities and customer service—they were the only North American airports to appear on that coveted list. Also in March, LaGuardia earned the 2023 title for “Best airport in North America” within its weight class (that is, airports serving 25 to 40m passengers annually). That honor, part of the Airports Council International’s annual Airport Service Quality Awards, was based on passenger feedback collected in departure and arrival surveys. “The recognition that both LaGuardia and Newark have received is simply astonishing,” says Rick Cotton, executive director of the Port Authority of New York and New Jersey. “No one could have predicted that situation.” A full year after an $8b, six-year transformation overhauled LaGuardia’s drab spaces, people love flying through the very hub that President Joe Biden once described as “embarrassing” and “stupid” while tactlessly comparing it to a “third-world country.” The same is true of Newark, which in November 2022 wrapped a $2.7b, million-square-foot renovation of Terminal A that had broken ground in 2017. <br/>
