British Airways baggage chaos at Heathrow follows latest airport systems failure

Thousands of British Airways passengers are waiting for their luggage to be delivered after the latest systems failure at a major UK airport. On Tuesday afternoon and evening BA’s allocation system – which covers everything from aircraft stands to baggage handling – failed at London Heathrow Terminal 5. It is the main base for the airline, and the busiest terminal at Heathrow. No other airlines were affected. The latest chaos arose only two days after a power issue at Manchester triggered the cancellation of 140 flights, with thousands of passengers who did travel arriving without their baggage. While the cause of the Heathrow failure remains unclear, the effects were clear: severe disruption. A BA spokesperson told The Independent: “We’ve apologised to those customers who were unable to travel with their luggage due to a temporary technical fault that was outside of our control. This issue has been resolved and we’ve brought in additional colleagues to support our teams in getting bags back to our customers as quickly as possible.” A Heathrow spokesperson said: “Earlier, British Airways experienced a technical issue with their allocation system, this has now been resolved. Our teams are on site supporting BA with their recovery. “We advise passengers to check with BA before travelling to the airport as BA passengers in Terminal 5 may still be impacted. No other airline is impacted.”<br/>