'Frustrated' Spirit Airlines gate agents screamed at passengers: Here's what happened next

Spirit Airlines fired two gate agents for yelling at passengers to “shut up” earlier this month at Hollywood Burbank Airport. Kevin Eis, a Spirit Airlines passenger who was flying from Burbank to Las Vegas on July 12, captured the incident on video in a couple of now-viral TikToks. The videos show the frustrated gate agents in front of a crowd of passengers for two different Spirit flights. When Eis and his travel companion arrived at the gate to board at around 11:15 a.m. for their noon flight, they found the area crowded with travelers from a delayed Spirit Airlines morning flight, Eis told USA TODAY. “(The gate agents) were like, ‘We’re going to start boarding soon,’ but she’s not telling whether it’s for the 9 a.m. flight or the scheduled noon flight,” Eis said. Eis asked one gate agent which flight was going to leave when she “changed her attitude” and told him he was “a flight risk.” “Everyone around me started laughing,” Eis said. Unsure if he would be allowed on the flight, Eis took out his phone to start recording the incident while his travel companion started to book a flight to Vegas on a different airline on his phone. The two gate agents started getting frustrated and upset at the crowd in what Eis described as an “unreal moment.” In one of the TikToks posted by Eis, one agent is heard saying, “Can I get everybody’s attention?” Then she raised her voice, screaming, “Can I get everybody’s right now? Thank you. Alright, now, do you want to get on this flight or not? Alright, so everyone’s going to shut up. We’re only going to say it once. We’re not going to say it again because we’re frustrated as hell.” The crowd of passengers can be heard cheering. Story has more.<br/>