Delta Air Lines CEe Ed Bastian has said the IT outage caused by a botched CrowdStrike update earlier in July, which grounded thousands of its planes, will cost the company $500mn. Bastian said that Delta had “no choice” but to seek damages from the disruptions. “You can’t come into a mission critical 24/7 operation and tell us we have a bug,” he said. Microsoft has estimated that about 8.5mn Windows devices were affected by the faulty update from CrowdStrike, which stranded airline passengers, interrupted hospital appointments and took broadcasters off air around the world. Atlanta-based carrier Delta took longer than many of its rivals to recover from the outages, prompting the US Department of Transportation to open an investigation last week. Bastian said that CrowdStrike “haven’t offered anything” to make up for the disruption at Delta: “Free consulting advice to help us — that’s the extent of it.” Responding to Bastian’s comments, CrowdStrike said: “We are aware of the reporting, but have no knowledge of a lawsuit and have no further comment.” The IT outage caused sweeping disruption to passengers around the world, as some airlines grounded their planes and check-in systems failed at airports. Several European airlines have looked into seeking damages for the costs incurred during the disruption, although no decisions have been made, according to a person familiar with the matter. But analysts at Deutsche Bank said they believed that Crowdstrike’s liability was “capped at no more than the price for which customers paid for its software”.<br/>
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Korean Air said Thursday it will discontinue the provision of instant noodles for economy class passengers on long-haul routes over concerns of burn injuries. Korea's leading full-service air carrier said it will revamp its in-flight snack service for long-haul routes, starting Aug. 15. The company will discontinue the provision of "ramyeon," or instant cup noodles, and replace them with a variety of snacks. The company said the move is aimed at preventing burn injuries caused by hot water. In the economy class, flight attendants often have to carry multiple cups of noodles with hot water at once to passengers seated closely together, increasing the risk of accidents. Korean Air said it will offer new in-flight snacks, such as hot dogs, pizza and hot pockets, in addition to sandwiches that were already being provided. A company official said the quantity and variety of snacks will be tailored to the preferences of passengers on each route.<br/>