Air India steps up crew safety, makes incident reporting easier

Air India is making it easier for its crew to report crime or security related issues and is reviewing its hotel selection criteria after a flight attendant was assaulted in a hotel room in London earlier this month. The airline has since relocated its cabin crew to an another hotel in London and is reviewing selection policies with emphasis on comfort and safety. Air India also updated internal processes enabling crew to report safety and security related concerns. Last year the airline had selected Coruson software application for reporting of in-flight safety incidents. <br/>"We have also modified the Coruson system with tabs so that crew can more easily log safety or security concerns, and we encourage you to use this channel rather than informal ones so that issues can be tracked and overseen by the safety & security department," Air India's managing director & CEO Wilson Campbell wrote to employees in an email last week. Filing of complaints on Coruson system will enable it to record issues and resolve them in a co-ordinated manner, officials said.<br/>