Passengers of Seoul-bound Malaysia Airlines flight entitled to refund, says aviation commission
Passengers of the cancelled Malaysian Airlines (MAS) flight from KL International Airport (KLIA) to Seoul, South Korea, will be entitled to a refund, says the Malaysian Aviation Commission (Mavcom). Mavcom director of consumer and public affairs Pushpalatha Subramaniam said this comes under the latest amendments to Mavcom’s Malaysian Aviation Consumer Protection Code (MACPC) 2016, which came into effect on Sept 2. “Consumers have a choice whether they want to continue the journey or a refund,” said Madam Pushpalatha during a press conference at Mavcom’s office in Kuala Lumpur on Sept 2. According to Madam Pushpalatha, the new amendments under the MACPC 2016 was that passengers will be entitled to refunds if their flights are rescheduled or retimed more than three hours from the original time. She said the refunds must be given according to the original mode of payment. “If they paid by cash, then they will have to refund in cash. If it’s by credit card, then by credit card and if it’s by air miles, then reimbursement will be through air miles. It all depends on the mode of payment,” said Madam Pushpalatha. Earlier on Sept 2, an MAS flight from KLIA to Incheon International Airport, South Korea, was reported to have turned back early. According to reports, MAS Flight MH66 to Seoul departed at 11.45pm on Sept 1 after a delay from the original departure time of 11pm and landed back at KLIA at 1.29am. This comes after several incidents involving MAS flights.<br/>
https://portal.staralliance.com/cms/news/hot-topics/2024-09-03/oneworld/passengers-of-seoul-bound-malaysia-airlines-flight-entitled-to-refund-says-aviation-commission
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Passengers of Seoul-bound Malaysia Airlines flight entitled to refund, says aviation commission
Passengers of the cancelled Malaysian Airlines (MAS) flight from KL International Airport (KLIA) to Seoul, South Korea, will be entitled to a refund, says the Malaysian Aviation Commission (Mavcom). Mavcom director of consumer and public affairs Pushpalatha Subramaniam said this comes under the latest amendments to Mavcom’s Malaysian Aviation Consumer Protection Code (MACPC) 2016, which came into effect on Sept 2. “Consumers have a choice whether they want to continue the journey or a refund,” said Madam Pushpalatha during a press conference at Mavcom’s office in Kuala Lumpur on Sept 2. According to Madam Pushpalatha, the new amendments under the MACPC 2016 was that passengers will be entitled to refunds if their flights are rescheduled or retimed more than three hours from the original time. She said the refunds must be given according to the original mode of payment. “If they paid by cash, then they will have to refund in cash. If it’s by credit card, then by credit card and if it’s by air miles, then reimbursement will be through air miles. It all depends on the mode of payment,” said Madam Pushpalatha. Earlier on Sept 2, an MAS flight from KLIA to Incheon International Airport, South Korea, was reported to have turned back early. According to reports, MAS Flight MH66 to Seoul departed at 11.45pm on Sept 1 after a delay from the original departure time of 11pm and landed back at KLIA at 1.29am. This comes after several incidents involving MAS flights.<br/>
