The North American airports that travelers find the most – and least – satisfying
Huge crowds and high prices haven’t kept travelers at home. And many North American air travelers are still enjoying their time at airports, according to the overall satisfaction scores in the 2024 North America Airport Satisfaction Study from J.D. Power. Minneapolis-Saint Paul International Airport is the most satisfying airport in the study’s “mega-airport” category, which looks at facilities serving 33m or more passengers per year. It’s followed by Detroit Metropolitan Wayne County Airport and Phoenix Sky Harbor International Airport. MSP has consistently been a top performer in the category, Michael Taylor, managing director of travel, hospitality and retail at J.D. Power, told CNN Travel. “Lately, the completion of internal and external projects has helped MSP dramatically,” Taylor said, adding that the Minnesota airport scores at the top of every dimension in the study in the mega-airport category. Minneapolis-Saint Paul is currently working on a $242m Airport Modernization Program making over its Terminal 1 concourses. The study evaluates three airport categories — mega-airports, large airports and medium-sized airports — based on 26,290 traveler surveys collected from August 2023 through July 2024. It looks at seven core dimensions (listed in order of importance): ease of travel through the airport; level of trust with the airport; terminal facilities; airport staff; departure experience (trip to airport, grounds, parking, signage, baggage dropoff, etc.); food, beverage and retail; and arrival experience (exiting the airport, baggage claim, transportation location, signage, etc.).<br/>
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The North American airports that travelers find the most – and least – satisfying
Huge crowds and high prices haven’t kept travelers at home. And many North American air travelers are still enjoying their time at airports, according to the overall satisfaction scores in the 2024 North America Airport Satisfaction Study from J.D. Power. Minneapolis-Saint Paul International Airport is the most satisfying airport in the study’s “mega-airport” category, which looks at facilities serving 33m or more passengers per year. It’s followed by Detroit Metropolitan Wayne County Airport and Phoenix Sky Harbor International Airport. MSP has consistently been a top performer in the category, Michael Taylor, managing director of travel, hospitality and retail at J.D. Power, told CNN Travel. “Lately, the completion of internal and external projects has helped MSP dramatically,” Taylor said, adding that the Minnesota airport scores at the top of every dimension in the study in the mega-airport category. Minneapolis-Saint Paul is currently working on a $242m Airport Modernization Program making over its Terminal 1 concourses. The study evaluates three airport categories — mega-airports, large airports and medium-sized airports — based on 26,290 traveler surveys collected from August 2023 through July 2024. It looks at seven core dimensions (listed in order of importance): ease of travel through the airport; level of trust with the airport; terminal facilities; airport staff; departure experience (trip to airport, grounds, parking, signage, baggage dropoff, etc.); food, beverage and retail; and arrival experience (exiting the airport, baggage claim, transportation location, signage, etc.).<br/>
