Incheon Airport tops ACI ratings for 3rd year in row

Incheon International Airport Corporation has reaffirmed its status as a global leader in airport services by maintaining its top ranking in the Airports Council International's service evaluation for three consecutive years. At the sixth Customer Experience Global Summit held in Atlanta on Wednesday, Incheon Airport received both the Airport Service Quality "Best Airport" award and the "Most Enjoyable Airport" award, on top of the ACI's Customer Experience Accreditation, marking the highest level of recognition in global customer experience. The ACI evaluates airport customer experience management and innovation from a customer-centric perspective. Incheon Airport demonstrated its distinctiveness in the service sector by achieving certification for three years after attaining all five ACI accreditation levels in 2022.<br/>