American Airlines is trying to make sure everyone boards when they're supposed to
Travelers have spent many years proving the honor system doesn't make for an orderly airplane boarding process, so now American Airlines is testing a way to make sure people actually board with their assigned group. A Reddit user posted earlier this week that they were flying out of Albuquerque when they noticed something different. "As usual, group 1 was flooded with people but several people ahead of me when trying to scan their boarding pass got an error beep," the post said. "The gate agent proceeded to tell them 'sir/mamm you are group 5, please step aside'. Was awesome to see this enforced and looked like it was system driven vs gate agent having to make that call." American Airlines confirmed that it is, in fact, testing a new boarding enforcement system. “We are in the early phase of testing new technology used during the boarding process. The new technology is designed to ensure customers receive the benefits of priority boarding with ease and helps improve the boarding experience by providing greater visibility into boarding progress for our team," a spokesperson for the airline said in a statement. The trial has been active in Albuquerque and Tucson for a few weeks. The airline plans to expand to more airports soon, including Washington Reagan National Airport, according to American.<br/>
https://portal.staralliance.com/cms/news/hot-topics/2024-10-21/oneworld/american-airlines-is-trying-to-make-sure-everyone-boards-when-theyre-supposed-to
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American Airlines is trying to make sure everyone boards when they're supposed to
Travelers have spent many years proving the honor system doesn't make for an orderly airplane boarding process, so now American Airlines is testing a way to make sure people actually board with their assigned group. A Reddit user posted earlier this week that they were flying out of Albuquerque when they noticed something different. "As usual, group 1 was flooded with people but several people ahead of me when trying to scan their boarding pass got an error beep," the post said. "The gate agent proceeded to tell them 'sir/mamm you are group 5, please step aside'. Was awesome to see this enforced and looked like it was system driven vs gate agent having to make that call." American Airlines confirmed that it is, in fact, testing a new boarding enforcement system. “We are in the early phase of testing new technology used during the boarding process. The new technology is designed to ensure customers receive the benefits of priority boarding with ease and helps improve the boarding experience by providing greater visibility into boarding progress for our team," a spokesperson for the airline said in a statement. The trial has been active in Albuquerque and Tucson for a few weeks. The airline plans to expand to more airports soon, including Washington Reagan National Airport, according to American.<br/>