Dubai's new airport terminal promises easier and faster check-in enabled by AI

Dubai will use artificial intelligence and cutting-edge technology to redesign the check-in, security and immigration procedures at its planned passenger terminal at Al Maktoum International Airport (DWC) for faster and easier “flow” of travellers through the massive facility. The $35b airport terminal with a capacity of 260m annual passengers is currently still in the detailed design phase and there is an opportunity to get rid of “legacy processes” that have plagued the aviation industry for years, Paul Griffiths, Dubai Airports' CE, said. “We're determined to break free from those processes and Dubai has a particularly fantastic opportunity to design a completely new operating model, which consists of high-flow and minimal disruptions to passengers when they go through the process of check-in and arrival,” Mr Griffiths told The National on Thursday. “The whole of the immigration, security and customs process, we intend to recede into the background. They will still be as robust as they are today but enabled by technology and AI processes so that when people arrive by plane at the airport to the Arrivals process or they depart … they literally flow through those processes without having to stop.” The planned changes at the new terminal in DWC are improvements on operations at Dubai International Airport (DXB) that already harnesses technology from smart gates to biometrics for faster processes.<br/>