WestJet disputes ‘deceptive’ reimbursement policy claims in B.C. court

One of Canada's biggest airlines was back in B.C. Supreme Court on Wednesday, where it is facing allegations its reimbursement practices are deceptive. Advocacy group Air Passenger Rights is seeking an injunction that would block WestJet from using the alleged policy, ahead of a future trial on the matter. Air Passenger Rights claims that WestJet has imposed arbitrary caps that aren't supported by Canadian regulations on reimbursements for accommodations and food to stranded passengers. On Wednesday, the court accepted last-minute evidence in the form of an affidavit from Kahlyn Natividad, a WestJet passenger who was stranded in Los Angeles with her parents for five nights this summer due to the WestJet strike. "It's so stressful. I have to go through all of this, go through everything, it's eating all my time," Natividad told Global News. Natividad said when her flight was cancelled on June 29, WestJet sent her an email telling her to book her own hotel, which the airline would reimburse up to $150 per night. "Holiday Inn was the cheapest hotel in L.A. during that time," she said, adding that the unexpected stay ended up putting her thousands of dollars out of pocket.<br/>