These airlines saw the most delays and complaints in 2024

The Sunday after Thanksgiving weekend marked a fresh record for US air travel with the Transportation Security Administration screening more than 3m passengers in a single day. That doesn’t mean everything went smoothly, of course. AirHelp Inc., which facilitates compensation for passengers by processing customer service claims for flight disruptions and lost luggage, has released its annual analysis of the best and worst performing airlines. The 2024 AirHelp Score report, published on Tuesday, comes just in time for the holiday season. The airline rankings methodology takes into account customer claims processed worldwide, as well as outside data tracking on-time arrival and departure performance for every plane, plus feedback from passengers from over 54 countries on the quality of food, comfort and crew service on their most recent flight. The aim is to give a snapshot of airline performance, says AirHelp CEO Tomasz Pawliszyn, with hope that the analysis “encourages airlines to continuously listen to passenger feedback.” Data analyzed for this round spanned from January through October. The worst performing airline in the world? That’s Tunisair, coming in last at No. 109. Keeping it company in the bottom 10 are a handful of national and low-cost carriers, including Buzz, a Polish airline that is a subsidiary of Ryanair Holdings PLC, Bulgaria Air, Turkish carrier Pegasus Airlines and Air Mauritius. But ranking in the bottom 50, too, are North American carriers JetBlue and Air Canada.<br/>