Air Canada was ordered to pay a passenger $2,000 for delayed luggage. Instead, it's taking him to court

Alaa Tannous was pleased when the Canadian Transportation Agency (CTA) ordered Air Canada to pay him $2,079 for delayed luggage, following a flight he and wife, Nancy, took from Toronto to Vancouver in 2022. "I felt it's fair," said Tannous, who had waited more than two years for the CTA's decision. But instead of receiving a payout from Air Canada, the airline served him with court documents this past December — on Christmas Eve. Air Canada is taking Tannous to Federal Court in an attempt to overturn the CTA's decision. The CTA, Canada's transport regulator, isn't named in the court case, so Tannous is on his own. "It was shocking," he said about being served at his Toronto home. "It's disappointing to see the airline, after all the money I spent with them over the years … they're appealing a $2,000 claim." This is the fourth CTA ruling airlines have challenged in court in 2024, and the second one filed by Air Canada. The other case, which is still before the courts, involves passengers Andrew and Anna Dyczkowski in B.C. They were awarded $2,000 for a flight delay, which Air Canada is contesting. "Something is really wrong in the system," Andrew Dyczkowski told CBC News in June 2024. <br/>