Delta to roll out touchless curb-to-gate domestic check-in
Delta said Thursday it will begin testing touchless check-ins for domestic flights next month at Detroit Metropolitan Wayne County Airport, the latest example of how the coronavirus pandemic is changing the travel experience. Delta said it will expand the test in Detroit to include bag drop and boarding early next year and is exploring a curb-to-gate facial recognition option that would replace the need to present government-issued IDs across its network. Bill Lentsch, Delta’s chief customer experience officer, said the COVID-19 pandemic has “deepened the importance of providing a touchless experience.” The option will be available for US domestic travelers who are TSA PreCheck or Global Entry members.<br/>
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Delta to roll out touchless curb-to-gate domestic check-in
Delta said Thursday it will begin testing touchless check-ins for domestic flights next month at Detroit Metropolitan Wayne County Airport, the latest example of how the coronavirus pandemic is changing the travel experience. Delta said it will expand the test in Detroit to include bag drop and boarding early next year and is exploring a curb-to-gate facial recognition option that would replace the need to present government-issued IDs across its network. Bill Lentsch, Delta’s chief customer experience officer, said the COVID-19 pandemic has “deepened the importance of providing a touchless experience.” The option will be available for US domestic travelers who are TSA PreCheck or Global Entry members.<br/>
