Delta Air Lines changes policy after black doctor's complaint goes viral

Two months after a black doctor's Facebook post alleged mistreatment by a Delta Air Lines crew member, the company has announced a change in policy. In October, Dr Tamika Cross said she was rebuffed by a flight attendant after Cross tried to help a passenger who fell ill. She complained that a crew member refused to believe a young, black woman could be a doctor. The flight attendant demanded proof, Cross said, but Cross left her hospital identity badge in Houston. Now, as of Dec. 1, Delta stopped requiring medical professionals to provide credentials before helping in a medical emergency. "When situations like the one described by Dr Cross arise, we have a responsibility to our employees and our customers to review the circumstances and our policies for opportunities to listen, learn and improve." <br/>